Washing Machine Shock Absorber
Genuine shock absorber to fiy many popular washing machine and washer dryer models
There have been design changes to these shock absorbers by the manufacturer so they may not look identical to those fitted to your machine.
Bosch Washing Machine
WAS28361SN/20, WAS28361SN/21, WAS28361SN/23, WAS28361SN/24, WAS28361SN/27, WAS28461PL/20, WAS28461PL/21, WAS28461PL/23, WAS28723IT/01, WAS28723IT/07, WAS28722IT/01, WAS28722IT/04, WAS28722IT/06, WAS28722IT/08, WAS28793/01, WAS28793/06, WAS28793/07, WAS28860FF/01, WAS28860FF/05, WAS28860FF/06, WAS28860FF/14, WAS28860FF/15, WAS28860FF/20, WAS28860FF/23, WAS28363FG/01, WAS28363FG/07, WAS28363FG/14, WAS28363FG/20, WAS28363FG/23, WAS28363FG/38, WAS28363FG/45, WAS28890/01, WAS28890/05, WAS28890/06, WAS28890/14, WAS28890/15, WAS28890/20, WAS28890/23, WAS28890/38, WAS28890/45, WAS30361FG/01, WAS30361FG/07, WAS30361FG/10, WAS30361FG/14, WAS30361FG/15, WAS28493/01, WAS28493/06, WAS28493/07, WAS28493/13, WAS28493/14, WAS28493/15, WAS28493/20, WAS28493/23, WAS28493/38, WAS28493/45, WAS24723IT/01, WAS24723IT/07, WAS28391NL/01, WAS28391NL/04, WAS28391NL/07, WAS28391NL/13, WAS28391NL/14, WAS28391NL/15, WAS28391NL/20, WAS28391NL/23, WAS28391NL/38, WAS28443NL/01, WAS28443NL/07, WAS28443NL/14, WAS28444NL/07, WAS28444NL/14, WAS28444NL/15, WAS28444NL/20, WAS28444NL/23, WAS28444NL/38, WAS28444NL/45, WAS283A1NL/01, WAS283A1NL/04, WAS283A1NL/07, WAS283A1NL/13, WAS283A1NL/14, WAS283A1NL/15, WAS283A1NL/20, WAS283A1NL/23, WAS283A1NL/38, WAS28743NL/01, WAS28743NL/07, WAS28793NL/01, WAS28793NL/07, WAS28743/01, WAS28743/07, WAS247X1TR/01, WAS247X1TR/07, WAS28743PL/01, WAS28743PL/07, WAS28743PL/14, WAS28743PL/15, WAS28743PL/20, WAS28743PL/23, WAS28743PL/38, WAS28743PL/45, WAS28462GB/14, WAS2875X/08, WAS247B2IT/01, WAS247B2IT/04, WAS247B2IT/06, WAS247B2IT/07, WAS247B2IT/08, WAS28472EX/01, WAS28472EX/04, WAS28472EX/06, WAS28472EX/08, WAS283A0NL/01, WAS283A0NL/04, WAS283A0NL/06, WAS283A0NL/08, WAS28792NL/01, WAS28792NL/04, WAS28792NL/06, WAS28792NL/08, WAS28491SN/01, WAS28491SN/04, WAS28491SN/06, WAS28491SN/08, WAS20460TR/01, WAS20460TR/04, WAS20460TR/06, WAS20460TR/07, WAS20460TR/08, WAS24460TR/01, WAS24460TR/04, WAS24460TR/06, WAS24460TR/07, WAS24460TR/08, WAS24462BY/01, WAS24462BY/04, WAS24462BY/06, WAS24462BY/07, WAS24462BY/08, WAS284E2/01, WAS284E2/04, WAS284E2/06, WAS284E2/08, WAS24462PL/01, WAS24462PL/04, WAS24462PL/06, WAS24462PL/07, WAS24462PL/08, WAS28462PL/01, WAS28462PL/04, WAS28462PL/06, WAS28462PL/08, WAP24200UC/05, WAP24200UC/11, WAP20321IT/01, WAS20320IT/07, WAS20320IT/16, WAS20320IT/23, WAS20320IT/38, WAS20320IT/45, WAP24201UC/05, WAP24201UC/11, WAP24202UC/05, WAP24202UC/11, WAS28840NL/05, WAS28840NL/06, WAS28840NL/14, WAS28840NL/15, WAS28840NL/20, WAS28840NL/23, WAS28840NL/38, WAS28840CH/05, WAS28840CH/23, WAS28840TR/01, WAS28840TR/05, WAS28840TR/06, WAS28840TR/14, WAS28840TR/20, WAS28840TR/23, WAS28840TR/38, WAS28840TR/45, WAS28875EX/38, WAS28840/05, WAS28840/14, WAS28840/15, WAS28840/20, WAS28840/25, WAS28840/38, WAS28840/40, WAS28840/45, WAS20423IT/01, WAS20423IT/04, WAS20423IT/07, WAS20423IT/14, WAS24438IT/38, WAS24438IT/45, WAS28840GB/06, WAS28840GB/14, WAS28840GB/45, WAS28880SN/23, WAS28880SN/38, WAS28880SN/45, WAS28870SN/38, WAS28870SN/45, WAS24424IT/07, WAS24424IT/14, WAS24424IT/15, WAS24424IT/23, WAS24424IT/38, WAS24424IT/45, WAS28745IT/07, WAS24722IT/01, WAS24722IT/04, WAS24722IT/06, WAS24722IT/07, WAS24722IT/08, WAS24765TR/07, WAS24765TR/14, WAS24765TR/20, WAS24765TR/23, WAS24765TR/38, WAS24765TR/45, WAS247B3TR/07, WAS247B3TR/14, WAS247B3TR/20, WAS247B3TR/23, WAS247B3TR/45, WAS28447/21, WAS28447/23, WAS28447/24, WAS28490CH/20, WAS28490CH/23, WAS28490CH/27, WAS284ECH/23, WAS284ECH/38, WAS284ECH/45, WAS284DE/15, WAS284DE/23, WAS284DE/38, WAS284DE/45, WAS2844A/24, WAS2844A/27, WAS28466GB/20, WAS28466GB/23, WAS28471EX/20, WAS28471EX/21, WAS28471EX/23, WAS28471EX/24, WAS2844B/13, WAS2844B/14, WAS2844B/20, WAS2844B/23, WAS2844B/38, WAS2844B/45, WAS284ECO/45, WAS28381FF/20, WAS28381FF/21, WAS28381FF/22, WAS28381FF/23, WAS28381FF/24, WAS28381FF/27, WAS28781FF/20, WAS28781FF/21, WAS28781FF/23, WAS28781FF/24, WAS28781FF/25, WAS28781FF/27, WAS287B2FF/04, WAS287B2FF/06, WAS287B2FF/08, WAS284F1/20, WAS284F1/21, WAS284F1/23, WAS284F1/24, WAS28775/20, WAS28775/21, WAS28775/22, WAS28775/23, WAS28775/24, WAS28775/27, WAS284G2/01, WAS284G2/04, WAS284G2/05, WAS284G2/06, WAS284G2/08, WAS28890EE/01, WAS28890EE/05, WAS28890EE/06, WAS28890EE/14, WAS28890EE/15, WAS28890EE/23, WAS28890EE/38, WAS28890EE/45, WAS28840FF/38, WAS28840FF/45, WAS247B1IT/20, WAS247B1IT/21, WAS247B1IT/23, WAS2874BOE/20, WAS2874BOE/23, WAS28361FG/20, WAS28361FG/21, WAS28361FG/23, WAS28380FF/20, WAS28441/20, WAS28441/21, WAS28441/22, WAS28441/23, WAS28441/24, WAS28460EE/20, WAS28460EE/21, WAS28460EE/23, WAS28460EE/24, WAS28461SN/20, WAS28461SN/21, WAS28461SN/23, WAS2846XEE/20, WAS2846XEE/21, WAS2846XEE/23, WAS28482SN/20, WAS28482SN/21, WAS28482SN/23, WAS28482SN/24, WAS28482SN/27, WAS28490SN/20, WAS28490SN/23, WAS284E0SN/20, WAS284E0SN/21, WAS284E0SN/23, WAS28721GR/20, WAS28721GR/21, WAS28721GR/23, WAS28721GR/24, WAS28721GR/27, WAS28740CH/20, WAS28741BY/20, WAS28741BY/21, WAS28741BY/23, WAS28741BY/24, WAS28741BY/27, WAS28760SN/20, WAS28491/20, WAS28491/21, WAS28491/23, WAS28491/24, WAS28791/20, WAS28791/21, WAS28791/23, WAS28791/24, WAS24721IT/20, WAS24721IT/21, WAS24721IT/23, WAS28721IT/20, WAS28721IT/21, WAS28721IT/23, WAS28440AU/20, WAS28440AU/23, WAS28440AU/24, WAS28440AU/27, WAS28440AU/35, WAS28440AU/38, WAS284SENS/38, WAS284SENS/45, WAS284A1NL/20, WAS284A1NL/21, WAS284A1NL/23, WAS28341NL/20, WAS28341NL/21, WAS28341NL/23, WAS28441NL/20, WAS28441NL/21, WAS28441NL/23, WAS28491NL/20, WAS28491NL/21, WAS28491NL/23, WAS28791EE/20, WAS28791EE/21, WAS28791EE/23, WAS2879XEE/20, WAS287B0TI/20, WAS287B0TI/23, WAS287B0TI/24, WAS287B0TI/27, WAS28441ME/20, WAS28441ME/23, WAS28441ME/24, WAS28741OE/20, WAS28741OE/21, WAS28741OE/23, WAS287B1EU/20, WAS287B1EU/21, WAS287B1EU/23, WAS287B1EU/24, WAS287B1EU/27, WAS287X1EU/20, WAS287X1EU/21, WAS287X1EU/23, WAS287X1EU/24, WAS287X1EU/27, WAS28741NL/20, WAS28741NL/21, WAS28741NL/23, WAS28791NL/20, WAS28791NL/21, WAS28791NL/23, WAS24421GR/01, WAS24421GR/02, WAS24421GR/07, WAS28741/20, WAS28741/21, WAS28741/23, WAS28741/24, WAS24741CH/20, WAS24741CH/21, WAS24741CH/23, WAS24741CH/24, WAS28741CH/20, WAS28741CH/21, WAS28741CH/23, WAS28741CH/24, WAS24761TR/20, WAS24761TR/21, WAS24761TR/23, WAS28761TR/20, WAS28761TR/21, WAS28761TR/23, WAS20761TR/20, WAS20761TR/21, WAS20761TR/22, WAS20761TR/23, WAS247B0TR/20, WAS247B0TR/21, WAS247B0TR/23, WAS28761FG/20, WAS28761FG/21, WAS28761FG/23, WAS28790FF/20, WAS287B1FF/20, WAS287B1FF/21, WAS287B1FF/23, WAS287B1FF/24, WAS287B1FF/25, WAS287B1FF/27, WAS28741PL/20, WAS28741PL/21, WAS28741PL/23, WAS24741OE/20, WAS24741OE/21, WAS24741OE/23, WAS284E1/20, WAS284E1/21, WAS284E1/23, WAS284E1/24, WAS287X3/01, WAS287X3/06, WAS287X3/07, WAS28363SN/01, WAS28363SN/02, WAS28363SN/03, WAS28362FG/01, WAS28362FG/04, WAS28362FG/06, WAS28362FG/08, WAS28443/01, WAS28443/05, WAS28443/07, WAS28443/13, WAS28443/14, WAS28443/15, WAS28443/20, WAS28443/38, WAS28443/40, WAS28443/45, WAS28444/45, WAS2844ACH/15, WAS2844ACH/20, WAS2844ACH/23, WAS2844ACH/38, WAS2844ACH/45, WAS2846SNL/07, WAS2846SNL/14, WAS2846SNL/23, WAS2846SNL/38, WAS2846SNL/45, WAS28473EX/01, WAS28473EX/07, WAS28473EX/13, WAS28473EX/14, WAS28473EX/15, WAS28473EX/20, WAS28473EX/23, WAS28473EX/38, WAS28473EX/45, WAS28475EX/45, WAS28492CH/01, WAS28492CH/07, WAS28492CH/14, WAS28492CH/15, WAS28492CH/20, WAS28492CH/23, WAS28492CH/38, WAS28492CH/45, WAS284E4/45, WAS284U1AT/45, WAS2876BME/23, WAS2876BME/45, WAS28F94CH/45, WAS30360FG/01, WAS30360FG/06, WAS30360FG/08, WAS28494/45, WAS24460GB/04, WAS24460GB/06, WAS24460GB/07, WAS24460GB/08, WAS28460GB/04, WAS28460GB/06, WAS28460GB/08, WAS24743OE/01, WAS24743OE/07, WAS2474GOE/07, WAS2474GOE/20, WAS24720GR/01, WAS24720GR/07, WAS2876BOE/01, WAS2876BOE/07, WAS2876BOE/14, WAS284A2NL/38, WAS284A2NL/45, WAS24443OE/01, WAS24443OE/07, WAS24443OE/14, WAS24443OE/20, WAS24443OE/23, WAS24443OE/38, WAS24443OE/45, WAS28792EE/01, WAS28792EE/04, WAS28792EE/06, WAS28792EE/08, WAS28494NL/38, WAS28494NL/45, WAS20443OE/01, WAS20443OE/07, WAS20443OE/14, WAS20443OE/20, WAS20443OE/23, WAS20443OE/38, WAS20443OE/45, WAS24740EE/01, WAS24740EE/07, WAS28740EE/01, WAS28740EE/07, WAS28743OE/01, WAS28743OE/07, WAS28743OE/14, WAS20421GR/01, WAS20421GR/02, WAS20421GR/07, WAS20461EE/01, WAS20461EE/04, WAS20461EE/06, WAS20461EE/07, WAS20461EE/08, WAS20461TR/01, WAS20461TR/07, WAS20461TR/14, WAS24420EE/01, WAS24420EE/07, WAS24420EE/13, WAS24420EE/14, WAS24420EE/15, WAS24420EE/23, WAS24420EE/38, WAS24420EE/45, WAS2442XEE/01, WAS2442XEE/07, WAS2442XEE/20, WAS2442XEE/23, WAS2442XEE/45, WAS24461EE/01, WAS24461EE/04, WAS24461EE/06, WAS24461EE/07, WAS24461EE/08, WAS24461TR/01, WAS24461TR/04, WAS24461TR/07, WAS24461TR/14, WAS2446XEE/01, WAS2446XEE/04, WAS2446XEE/06, WAS2446XEE/07, WAS2446XEE/08, WAS28463SN/01, WAS28492SN/01, WAS284E2SN/01, WAS284E3SN/01, WAS284E3SN/07, WAS28364SN/03, WAS28364SN/07, WAS28364SN/14, WAS28364SN/23, WAS28364SN/38, WAS28365SN/38, WAS28365SN/45, WAS28464SN/01, WAS28464SN/07, WAS28464SN/14, WAS28464SN/15, WAS28464SN/20, WAS28464SN/23, WAS28465SN/38, WAS28465SN/45, WAS28493SN/01, WAS28493SN/07, WAS28493SN/13, WAS28493SN/14, WAS28493SN/15, WAS28493SN/20, WAS28493SN/23, WAS28493SN/38, WAS28493SN/45, WAS244C0EE/01, WAS20420EE/01, WAS20420EE/07, WAS20420EE/13, WAS20420EE/14, WAS20420EE/15, WAS20420EE/20, WAS20420EE/23, WAS2474XTR/04, WAS2474XTR/06, WAS2474XTR/07, WAS2474XTR/08, WAS24790EE/01, WAS24790EE/04, WAS24790EE/06, WAS24790EE/07, WAS24790EE/08, WAS28742/01, WAS28742/04, WAS28742/06, WAS28742/08, WAS287P2/01, WAS287P2/04, WAS287P2/06, WAS284E3/07, WAS284E3/13, WAS284E3/14, WAS284E3/15, WAS284E3/20, WAS284E3/23, WAS284E3/38, WAS284E3/45, WAS20464PL/45, WAS2044GOE/07, WAS2044GOE/14, WAS2044GOE/20, WAS2044GOE/23, WAS2044GOE/45, WAS24444PL/45, WAS24463PL/01, WAS24463PL/07, WAS24463PL/14, WAS24463PL/20, WAS24463PL/23, WAS24463PL/38, WAS24463PL/45, WAS28463PL/01, WAS28463PL/07, WAS28463PL/14, WAS28463PL/20, WAS28463PL/23, WAS28463PL/38, WAS28463PL/45, WAS28462GB/15, WAS28462GB/23, WAS28462GB/38, WAS28462GB/45, WAS28463FG/45, WAS28495NL/45, WAS287B0GB/23, WAS287B0GB/45, WAS24322TR/15, WAS24322TR/23, WAS24322TR/38, WAS24322TR/45, WAS24721GR/07, WAS24721GR/14, WAS24721GR/20, WAS24721GR/23, WAS24721GR/38, WAS24721GR/45, WAS28790SN/38, WAS28790SN/45, WAS28445NL/45, WAS20320GR/07, WAS20320GR/14, WAS20320GR/23, WAS20320GR/38, WAS20320GR/45, WAS24422GR/07, WAS24422GR/20, WAS24422GR/23, WAS24422GR/38, WAS24422GR/45, WAS28382FF/38, WAS28382FF/45, WAS28429EE/07, WAS28429EE/14, WAS28429EE/20, WAS28429EE/23, WAS28429EP/23, WAS28429EP/38, WAS28429EP/45, WAS2849XEP/23, WAS2849XEP/45, WAS28761GB/23, WAS28761GB/38, WAS2849XEE/13, WAS2849XEE/14, WAS28448SG/07, WAS28448SG/23, WAS28448SG/38, WAS28448SG/45, WAS24469EU/07, WAS24469EU/14, WAS24469EU/15, WAS24469EU/23, WAS24469EU/38, WAS24469EU/45, WAS28750/01, WAS28750/04, WAS28750/06, WAS28750/08, WAS284C2/04, WAS284C2/06, WAS284C2/08, WAS28792/01, WAS28792/03, WAS28792/04, WAS28792/06, WAS28792/08, WAS28840FG/01, WAS28840FG/05, WAS28840FG/14, WAS28840FG/20, WAS28840FG/23, WAS28840FG/38, WAS28840FG/45, WAS2846CEE/23, WAS2846CEE/24, WAS2846CEE/25, WAS2846CEE/27, WAS24442OE/01, WAS24442OE/02, WAS24442OE/04, WAS24442OE/06, WAS24442OE/07, WAS24442OE/08, WAS20442OE/01, WAS20442OE/04, WAS20442OE/06, WAS20442OE/07, WAS20442OE/08, WAS24742CH/01, WAS24742CH/04, WAS24742CH/06, WAS24742CH/07, WAS24742CH/08, WAS28442/01, WAS28442/04, WAS24742OE/04, WAS24742OE/06, WAS24742OE/07, WAS24742OE/08, WAS28442NL/01, WAS28442NL/04, WAS28442NL/06, WAS28442NL/08, WAS28362SN/01, WAS28362SN/04, WAS28362SN/06, WAS28362SN/08, WAS28462SN/01, WAS28462SN/04, WAS28462SN/06, WAS28462SN/08, WAS284E1SN/01, WAS284E1SN/04, WAS284E1SN/06, WAS284E1SN/08, WAS28764TR/01, WAS28764TR/07, WAS28764TR/14, WAS28492/01, WAS28492/04, WAS28492/06, WAS28492/08, WAS24444ME/01, WAS24444ME/04, WAS24444ME/06, WAS24444ME/07, WAS24444ME/08, WAS28742NL/01, WAS28742NL/04, WAS28742NL/06, WAS28742NL/08, WAS20422IT/01, WAS20422IT/04, WAS20422IT/06, WAS20422IT/07, WAS20422IT/08, WAS24422IT/01, WAS24422IT/04, WAS24422IT/06, WAS24422IT/07, WAP20260IL/05, WAP20260IL/11, WAS2844WOE/23, WAS2844WOE/38, WAS2844WOE/45, WAS24468ME/01, WAS24468ME/07, WAS24468ME/14, WAS24468ME/20, WAS24468ME/21, WAS24468ME/23, WAS24468ME/38, WAS24468ME/45, WAS28461GB/01, WAS28461GB/07, WAS28461GB/14, WAS2874W/01, WAS2874W/07, WAS28448ME/01, WAS28448ME/07, WAS28448ME/14, WAS28448ME/20, WAS28448ME/23, WAS28448ME/38, WAS28448ME/45
Neff Washing Machine
W5420X0FF/20, W5440X0OE/30, W5440X0EE/20, W5440X0EE/26, W5440X0EE/27, W5440X0EE/30, W5440X0EE/32, W5440X0EE/40, W5420X0EU/20, W5420X0EU/26, W5420X0EU/27, W5420X0EU/30, W5420X0EU/32, W5420X0EU/40, W5420X0GB/20, W5420X0GB/26, W5420X0GB/27, W5420X0GB/30, W5420X0GB/32, W5420X0GB/40, W5420X0GB/46, W5440X0GB/20, W5440X0GB/26, W5440X0GB/27, W5440X0GB/30, W5440X0GB/32, W5440X0GB/40, W5440X0GB/46, W5440X0/20, W5440X0/26, W5440X0/27, W5440X0/30, W5440X0/32, W5440X0/40
| Further Description | Fits many Bosch EcoLogixx, Logixx, EcoSilence |
|---|---|
| Alternate Part Number | 00660865, 660865, 00673541, BSH673541, 43-BS-13, 5045176543505, BSH660865, 06230106, 062 30106, 062 30058, 06230058, 9000446302, BSH742719, 673541, 742719 |
| Manufacturer | BSH |
| Genuine Part | Yes |
Washing Machine
Suspension Parts
Dampers (shock absorbers) and springs absorb drum vibrations. Correct selection is vital to prevent damage and maintain smooth operation.
Washing machines usually have two dampers or shock absorbers at the base and two springs at the top. In higher-end models, there may be three or four dampers. Dampers do the heavy work while springs mainly provide support.
Shock absorbers can fail due to overloading or excessive use. If replacing them, ensure the correct rating and size for your machine to prevent excessive vibration or insufficient support.
Ordering Washing Machine Dampers
Dampers can look identical but may differ in rating or size, similar to car shock absorbers. It’s usually recommended to replace them as a set. Variations can exist due to changes in drum or tub design, cosmetic changes, or manufacturer updates.
If you don’t see your model number listed or need help identifying the correct parts, please contact us. Using the wrong suspension parts can cause serious damage.
IMAGES AND SIZES ARE FOR INFORMATION ONLY
Component parts may vary in shape and size from the images shown. They are model-specific and subject to change without notice. Always confirm compatibility before ordering.
Note: Some suspension parts may look the same but differ greatly between models. Take care when ordering and don’t rely solely on images.
BSH Group Platform Specialist
Bosch / Neff / Siemens
Spare Parts.
Bosch appliances are produced by the BSH Group, which also owns Neff and Siemens. Many components are shared across these brands and their regional variants, making accurate model identification essential for correct part selection.
ENR-Based Identification Is Mandatory
Almost all Bosch, Neff, and Siemens appliances are produced in multiple variants. To ensure correct fitment, the full model number or ENR number from the rating plate is required. Visual comparison alone is unreliable.
Cross-Brand Compatibility
Many functional components, such as heating elements, motors, switches, and pumps, are shared across Bosch, Neff, Siemens, and other BSH-owned brands. Correct cross-referencing can significantly reduce repair costs without compromising quality.
Variant Sensitivity
Bosch parts can vary significantly by revision, and some genuine components are expensive. Ordering without confirming the ENR can result in incorrect or incompatible parts. When in doubt, verification is strongly advised.
Confirm Your Bosch, Neff or Siemens Spares
Provide the full model or ENR number, and our technical team will check your appliance against the correct BSH platform to ensure exact fitment.
Contact Support TeamBSH Specialist • Cross-Brand Parts Expertise • Established 1988
UK'S Professional Appliance Spare Part Network • Established 1988
Delivery & Returns Information.
We aim to get your parts to you as fast as possible. We are transparent about lead times, stock availability, and our returns process to ensure a smooth repair.
Stock Availability
Please be aware that we show availability but do not display live stock levels online. Estimates are based on average manufacturer lead times.
Tradesman Warning
Do not arrange a tradesman until your goods have arrived and been checked. We do not cover tradesman costs due to transit delays or suitability issues.
Understanding Lead Times
Normally a UK stock item. Dispatched same or next working day. Some items may take longer depending on specific warehouse location.
Usually a UK/EU stocked item but with a longer lead time. Contact us before ordering for specific clarification if the repair is urgent.
Factory or Custom order items. These are ordered specifically for you and cannot ordinarily be returned. Please allow the full time indicated.
Order Transit
Orders placed before 3:00 PM (Mon-Fri) for in-stock items are typically dispatched same-day.
We use Royal Mail, DPD, and Evri. Tracking information is emailed upon dispatch. Delivery times to rural or offshore areas will vary.
Heavy/Oversized Items
Items such as dishracks, tubs, and glass cooktops may incur additional fees due to weight and specialised packaging requirements. We will contact you if additional shipping is required.
Returns Policy
Damages
Report transit damage within 24 hours. Include a photo of the damage and the packaging to speed up the claim process.
Cancellations
You have 14 days after delivery to cancel. This must be done via email or support ticket (not phone/chat).
Exclusions
We cannot accept returns for items that have been fitted for fault-finding, used, or custom-ordered.
How to Return an Item
Contact us with your order number and reason for return.
Wait for instructions and the correct returns address (this varies by item).
Package carefully. Do not deface original packaging. Use tracked post.
Have questions about your delivery or a potential return?
Contact Support Team98% of orders delivered on time • Expert Resolution • Established 1988
