Delivery
Dispatch & Delivery Speeds
We work to get your parts delivered as fast as possible. Your choice of shipping method determines both the cost and the speed of transit once the item leaves our control.
We will try to get any part/s you order you as fast as we possibly can but some of that can be determined by how you order them as well as what they are.
On every item we sell you will see an estimated average delivery window. We use this to give people some indication of how Long delivery will take in reality but the lower end of those ETAs is usually on the faster delivery platforms whilst the higher end tends to be the cheaper but lower cost ways.
We do not know how badly or quickly that you need a part and we want to allow customers the freedom to choose what they wish both on cost and speed, hence we offer these options to you.
Please do note that on factory order items that we cannot speed up the time between ordering and arrival in the UK however, once parts come under our control then the chosen shipping method will apply. But in the end, we will get it done as fast as is possible.
Dispatch Times
Normally dispatch of stock items is made the same or the next working day.
We also use numerous storage locations and sadly cannot hold every spare part of the tens of thousands available from scores of manufacturers in stock at all times in one location. This means that on occasion we will have to transfer stock from one location to another before dispatch but all items will be dispatched as quickly as possible.
Where there is any significant delay that we know or are advised of, we will inform you and allow you to either wait for the part or cancel for a full refund as soon as we possibly can.
Economy Shipping
Please note that this service is not prioritised in any way, it is sent using the most practical and lowest-cost methods. Therefore, it will be slower to dispatch normally and, especially so during busy periods and will take longer in transit. It is not recommended for items that are required quickly.
Tracking on this service is not normally available. This service should only be used where there is no urgency and you do not need to track an item.
Economy Courier
Economy courier services are provided by Evri.
Typically from the day of dispatch, this will take 1-3 days however most packages will be delivered within 48 hours and this service comes with complimentary insurance covering loss or damage. This can vary by area though and it can take longer, especially in more remote areas.
For most spare parts that are not absolutely urgent, this is the service we recommend as it can be tracked and is a signed-for service.
Premium Service
For premium courier services, we normally will use DPD, UPS or Royal Mail Special Delivery, delivering Mon-Fri during normal business hours. Orders using this service get priority through our entire internal process.
Courier services will require a signature upon delivery for most packages.
These services offer text/email updates to track your order and anticipated delivery times, but they do incur a higher cost.
Estimated Delivery Times
Most items in our store have an estimated delivery date on the listing in working days (excluding weekends and bank holidays).
Factory Order Exceptions: Notably, Liebherr, Amica and Lofra spares are often ordered from the factory and can take several weeks to arrive. We are not given guaranteed delivery dates from these factories and tracking is often unavailable until they arrive in the UK.
Holiday Periods & Inclement Weather
Around Christmas, Black Friday, and other holiday periods, deliveries can be subject to disruption beyond our control. We strongly recommend avoiding economy services during these peak times if your part is urgent.
Many manufacturers also close during autumn and festive holidays, which can lead to unavoidable lead-time increases.
In cases of inclement weather (snow, ice, etc.), deliveries may be delayed. We ask for your understanding during these exceptional circumstances as carrier responsibility is generally waived during high-volume or severe weather events.
Collection Info
Sorry but we are unable to offer a collection service; we operate as an online-only specialist.
Shipping Costs Philosophy
Our philosophy is simple: we charge no more than it costs us to package and ship your items. Charges are tiered based on weight, size, and the level of protection required for fragile components.
This transparent approach allows you to choose between saving on shipping with economy services or prioritizing speed with premium options. Very large or heavy orders may be upgraded to courier delivery at no extra charge if it is the most efficient way to ensure safe arrival.
To see live rates, use the shipping cost calculator in your shopping cart after adding your items.
*Please note we will not accept any liability where freight forwarding is used for damage or loss.