Why We Do Not Use AI
Putting Humans First
in a Digital World.
We keep a close eye on AI developments, but in the precision-driven world of appliance spare parts, nothing replaces human expertise. Technical documentation is designed for technicians, not computers.
The Accuracy Gap
While AI has uses in creative fields, it has critical limitations in technical sourcing. In our experience, when you ask AI to look things up, it is often incorrect. In the world of complex spare parts, "close enough" isn’t good enough.
Identifying the correct part requires deciphering model numbers, product codes, and serial numbers simultaneously while referencing visual technical diagrams. This is a nuanced task that requires human judgment.
Our Benchmark
Until AI can be proven to be greater than the 99% accuracy we provide through manual verification, we will not use it to provide customer information.
A Person, Not a Machine
What this means for you is simple: when you get in touch for help, you get a human to talk to. We don’t use chatbots or automated technical responses. If others are happy with lower accuracy to save a few pounds, that is their choice — but it is not the NWAR way.
Talk to a Specialist
Experience the 99% accuracy that only a human expert can provide.
Contact Our Team