When enquiring about a spare part, please always include the model number.
Do not rely on your instruction manual—they are often generic. Obtain data exclusively from the physical rating plate.
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Serial & Product Codes
Codes such as PNC (Electrolux/AEG) or 12NC (Whirlpool) make looking up spares significantly faster.
Tip: Send us a photo of the rating plate and we'll figure out the technical codes for you.
Sizes Don't Matter
We don’t usually receive dimensions for spare parts from manufacturers. We source by model compatibility, not physical size. We only request measurements on the rare occasions they are truly needed.
Technical Scope
While we aren't an official technical help desk or fitting service, we are appliance people. We will always try to help and point things out as best we can based on our decades of experience.
Communication
To ensure accuracy and maintain a record of your enquiry, we always reply by email. This allows us to send you diagrams and verified part numbers.
