Washing Machine Heating Element

£12.95
SKU
HTR92
Alternative Part
Typically with you in 1 to 7 days
Commonly used on these brands
Compatible Spare Part

Replacement washing machine heating element / heater compatible with AEG, De Dietrich, Electrolux, John Lewis, Tricity Bendix & Zanussi as shown unless advised otherwise

Check your model number for guaranteed fitment.

Description

This compatible washing machine heating element is a direct replacement for the heater assembly used in a wide range of AEG, De Dietrich, Electrolux, John Lewis, Tricity Bendix and Zanussi washing machines. The element heats the water during the wash cycle and is typically mounted at the bottom of the outer tub. This 1800W unit operates at 230V and includes a temperature sensor to ensure accurate water temperature control for efficient stain removal and detergent activation.

Over time, heating elements can fail due to limescale build-up, which insulates the element and causes it to overheat and burn out.

Common symptoms include the machine taking a very long time to complete a cycle, the wash cycle stalling or aborting because the water never reaches the set temperature, error codes related to heating faults, or the appliance tripping the electrics when the heater activates. 

Technical Notes

Specifications: Power rating: 1800W; Voltage: 230V AC; Type: Straight tubular element; Includes: Temperature sensor; Tube diameter: 8.5mm; Terminal type: Spade connectors; Installation depth: 158mm; Total length: 188mm; Width: 65mm; Flange width: 79mm; Flange height: 27mm.

Fitment guidance: This compatible heating element is designed for the AEG, De Dietrich, Electrolux, John Lewis, Tricity Bendix and Zanussi models listed below. It may also fit models not shown here. Even if an element looks similar, it may not be compatible – always verify your model number. The model number and, in some cases, the PNC (Product Number Code) or serial number, can usually be found on a rating plate on the inner door frame, behind the kickplate at the base, or on the rear panel of the appliance.

Diagnostic tip: Before replacing the element, test it with a multimeter set to the resistance (ohms) setting. Disconnect the appliance from the mains, access the element, and place the meter probes onto the element terminals. A healthy 1800W element should read approximately 25–30 ohms. A reading of OL or infinite resistance confirms the element has failed. Also check the temperature sensor – a working sensor should read between 20,000 and 50,000 ohms at room temperature. If the element tests correctly but the machine still does not heat, check the wiring and control board.

Installation guide: Always disconnect the appliance from the mains before starting any repair. Access the heating element from the rear of the machine – remove the back panel by unscrewing the screws (typically 6 x 7mm screws). Disconnect the wiring from the element terminals, noting their positions. Unscrew the 10mm nut in the centre of the element – do not remove the nut entirely, just loosen it. Carefully lever the rubber seal away from the drum using a flat pry tool, then pull the old element out. Clean the lip of the tub opening before fitting the new element. Lubricate the new seal with a little washing-up liquid, insert the element into the tub, ensuring the bracket locates correctly, and tighten the nut firmly but do not overtighten. Reconnect the wiring, refit the back panel, and run a hot cycle to check for leaks and correct heating.

 

AEG WASHING MACHINE

L10500V, L14700VIT, L62825, LAV52810 (91401617600), L10500VI, L14710VIT, L64810, LAV54600, L12510VI, L16810, L74800, LAV54810 (91401617700), L12700VIT, L16820, L74810, LAV62600, L12710, L16830, L74825, LAV62800 (91401621000), L12710VIT, L50600, LAV50630, LAV62810 (91401617300), L12820, L50815, LAV50800 (91401617500), LAV62820 (91401623200), L12830, L52810, LAV50810 (91401623300), LAV64600, L14500VI, L62800, LAV51635-W, LAV64810 (91401617200), L14510VI, L62810, LAV52600, LAV66600, LAV72630-W, LAV74700 (91401617400), LAV84745, LAV88840-W, LAV72640, LAV74800, LAV84749, LAVALOGIC1600, LAV74330, LAV74810 (91401617100), LAV86741, LAVALOGIC1610, LAV74335, LAV74820 (91401623400), LAV86800, LAVALOGIC1620 (91401621100, 91401621101), LAV74335-W, LAV76640, LAV86810 (91401619800, 91401619801), LAVW1030, LAV74630-W, LAV76669, LAV88730-W, LAVW1050, LAV74630-W GB-, LAV76689, LAV88739-W, LAVW1059, LAV74639 WB-W, LAV76800, LAV88800, LAVW1159, LAV74640, LAV76810 (91401619200), LAV88810 (91401613301, 91401613300), LAVW1230, LAV74689, LAV76820 (91401623500), LAV88840, LAVW1250, LAVW1259, LAVW1450

 

DE DIETRICH WASHING MACHINE

LZ9619U2

 

ELECTROLUX WASHING MACHINE

LAV72730-W D (91400201701), LAV70530-W (91400202201), LAV88830-W (91400213900), LAV88830-W (91400213901), LAV88830-W (91400213902), LAV86730-W (91400214000), LAV82730-W (91400214100), LAV82730-W (91400214101), LAV76730-W (91400214200), LAV76730-W (91400214201), LAV72730-W (91400214300), LAV72730-W (91400214301), LAV70730-W (91400214400), LAV70730-W (91400214401), LAV70630-W (91400214500), LAV70630-W (91400214501), LAV70330-W (91400214600), LAV70330-W (91400214601), LAV70330-W (91400214602), LAV86730-W (91400214800), LAVW831-W (91400216600), LAVW830-W (91400216700), LAVW1030-W (91400216800), LAVW830-W (91400218900), LAV70733-W (91400220501), LAV70435-W (91400220701), LAVW1035-W (91400221300), LAVW835-W (91400221400), LAVW1030-W (91400221600), LAVW833-W (91400221800), LAVW1037-W (91400222700), LAVW1037 (91400222701), LAV70435-W (91400223400), LAV13.50 (91400231200), LAV15.50 (91400231300), LAVEUROLINES (91400244100), LAV88840 (91400245600), LAVMARYLINEL (91400252800), LAVMARYLINEL (91400252801), LAVW1050 (91400253600), LAVALOGIC1800 (91400254700), LAVALOGIC1600 (91400254800), LAVALOGIC1400 (91400254900), LAVW850 (91400257000), LAVW1137 (91400259800), LAVW1055 (91400259900), LAVW1250 (91400260000), LAVW937 (91400260100), LAVW853 (91400260200), LAVW855 (91400260300), LAVW1050 (91400260700), LAVALOGIC1800 (91400260800), LAVALOGIC1400 (91400261100), LAVALOGIC1600 (91400261300), LAV86760 (91400261800), LAVALOGIC1800 (91400272700), LAV50600 (91400311100), LAV50200 (91400311200), LAV52600 (91400311300), LAV74800 (91400311400), LAV84800 (91400311500), LAV82800 (91400311600), LAV82800 (91400311601), LAV86800 (91400311700), LAVALOGIC1810 (91400311800), LAV72800 (91400311900), LAV64600 (91400325300), LAV64600 (91400325301), LAV62610 (91400338101), LAV6461EX (91400338301), LAVALOGIC1822 (91400351700), LAV86812 (91400351800), LAV86812 (91400351801), LAV84812 (91400351900), LAV84812 (91400351901), LAV74812 (91400352000), LAV74812 (91400352001), LAV72812 (91400352100), LAV72812 (91400352101), LAV50612 (91400352200), LAV50612 (91400352201), LAV50212 (91400352300), LAV50212 (91400352301), LAV52612 (91400352400), LAV52612 (91400352401), LAV64600 (91401602500), LAV62610 (91401612400), LAV6461EX (91401612600), LAVALOGIC1822 (91401625600), LAVALOGIC1822 (91401625601), LAV86812 (91401625700), LAV86812 (91401625701), LAV84812 (91401625800), LAV74812 (91401625900), LAV72812 (91401626000), LAV50612 (91401626100), LAV50212 (91401626200), LAV52612 (91401626300), P106M (91420510200), P106M (91420510201), P106M (91420520200), P106M (91420520201), P106M (91420520202), P106M (91420520203), Z620 (91420521000), Z620 (91420521001), Z620 (91420521002), P100E (91421103000), P100E (91421103002), L10 (91421103100), L10 (91421103101), ZL200SC (91421105000), ZL200SC (91421105001), P100E (91421105500), ZL200SC (91421111500), P100E (91421111600), P100E (91421111601), Z20 (91421113900), Z20 (91421113901), Z20 (91421113902), P4 (91424102000), P5 (91425102800), P5 (91425110700), Z110C (91425111600), P6 (91426102300), Z120C (91426103400), P6 (91426110400), P6 (91426110401), Z120C (91426110500), P65E (91428104300), P65E (91428104301), P80E (91428104400), P80E (91428104401), P650 (91428104500), P850 (91428104600), L8 (91428104700), L8 (91428104701), P65 (91428104800), ZL160SC (91428106900), ZL160SC (91428106901), P65E (91428107400), P80E (91428107500), ZL160SC (91428111300), P65E (91428111400), P65E (91428111401), P80E (91428111500), P80E (91428111501), Z16 (91428114000), Z16 (91428114001), P76M (91428510200), P86M (91428510300), P76M (91428520001), P76M (91428520002), P86M (91428520101), P86M (91428520102), P86M (91428520103), ZWF386 (91428520403), Z616 (91428520800), Z616 (91428520801), Z616 (91428520802), EW1224I (91451010103), L12500VI (91451010403), LI101JE (91451010602), LI101JE (91451011700), LI101JE (91451011701), L12500VI (91451012300), L72766VT (91451030501), L72766VT (91451030600), L72766VT (91451031100), EW1233I (91451090200), LI120JE (91451091200), L12810VI (91451091300), LI120JE (91451092600), L12810VI (91451092700), EW1233I (91451092800), LI100E (91451110000), LI100E (91451110200), FWM12005EI (91451110800), CLARA1047 (91451220600), RKI100 (91451260000), EW1077F (91451281001), EW1277F (91451281101), EW1677F (91451281202), RIE391 (91451454401), RI1000 (91451454501), CLARA868 (91451523100), CLARA868 (91451523101), CLARA1068 (91451523400), CLARA868 (91451523800), CLARA1068 (91451523900), CLARA1068 (91451523901), RI800XC (91451700000), RI1000XC (91451700100), RI1200XC (91451700200), RI1600XC (91451700300), P1200EMD (91451700400), P1200EMD (91451700800), RQ1109I (91451700900), EWF1088 (91451701200), EWF1288 (91451701300), EWF1288 (91451701301), EWF1688 (91451701400), RQ1100IXC (91451702600), RI1000XC (91451703000), RI1200XC (91451703100), RI800XC (91451704100), RI7000 (91451706200), P107XD (91451706600), P127XLCD (91451706700), P107XD (91451707300), P127XLCD (91451707400), EWF1288 (91451708100), EWF1288 (91451708101), P107XD (91451708500), P107XD (91451708501), P127XLCD (91451708601), RI7000 (91451708700), RI7000 (91451708701), EWF1297 (91451711700), RI700 (91451722900), RE680XC (91451732200), RE680XC (91451732201), RE6100XC (91451732300), RE6100XC (91451732301), RE6120XC (91451732400), RE6120XC (91451732401), RE6100XC (91451740100), RE6120XC (91451740200), RE6120XC (91451740201), R1200ITS (91451752000), R1600ITS (91451752100), RI7200TS (91451780900), RI7600TS (91451781000), RI7210TS (91451781800), RI7210TS (91451781801), RI7210TS (91451781802), RI7600TS (91451781901), R60A (91452020000), R60A (91452020001), R60A (91452020002), R65A (91452020100), R65A (91452020101), R12 (91452020200), R12 (91452020201), R16 (91452020300), R16 (91452020301), LB560 (91452020400), LB560 (91452020401), LB580 (91452020500), LB580 (91452020501), L508 (91452020600), L508 (91452020601), L510 (91452020700), L510 (91452020701), T160SP (91452021000), T160SP (91452021001), T620SP (91452101500), T620SP (91452101501), T620SP (91452101503), T720SP (91452200100), T720SP (91452200101), L50212 (91452400000), L50212 (91452400001), L50212 (91452400002), L50612 (91452400100), L50612 (91452400101), L50612 (91452400102), L52612 (91452400400), L52612 (91452400401), L52612 (91452400402), L5019 (91452400701), L72812 (91452410000), L72812 (91452410001), L74812 (91452410100), L74812 (91452410101), L64600 (91452411000), LL1822 (91452431900), L64819 (91452511700), L60829 (91452512200), L84812 (91452520000), L86812 (91452530800), L74900 (91452630000), L74900 (91452630001), L12720VIT (91460120800), L12720VIT (91460122500), L12720VIT (91460122501), EW1287W (91460140801), RI121LA (91460141101), L16810 (91460162600), EW1289W (91460162700), PLA1200B (91460182201), L12700VIT (91460190302), L12700VIT (91460191900), L16820 (91460211600), L16820 (91460212600), L16820 (91460212601), PLA147D (91460340000), RIL7200 (91460340100), RIL7600 (91460340200), RIL1000XC (91466210000), RIL1000XC (91466210001), RIL1400XC (91466210100), RIL1400XC (91466210101), PLA1400EMD (91466210200), PLA1400EMD (91466210201), RIL1000XC (91466210500), RIL1400XC (91466210600), RIL1000XC (91466210900), RIL1400XC (91466211000), PLA1400EMD (91466211100), RK500 (91475620100), RK650 (91475620200), RK800 (91475620300), PL400 (91475620500), PL500 (91475620600), PL650 (91475620700), PL650 (91475620701), PL650 (91475620702), PL650 (91475620703), PL650 (91475620704), PL800 (91475620800), PL800 (91475620801), PL800 (91475620802), PL800 (91475620803), PL800 (91475620804), PL1000 (91475620900), PL1000 (91475620902), CLARA847 (91475621100), EWS646F (91475621200), EWS646F (91475621202), RK500 (91475621600), RK650 (91475621700), RK650 (91475621701), RK650 (91475621702), RK850 (91475621800), RK850 (91475621801), RK850 (91475621802), RK850 (91475621803), RK850 (91475621804), RK65 (91475622200), RK65 (91475622201), RK1000 (91475622400), RK1000 (91475622401), EWS646F (91475622600), PL500 (91475622800), PL500 (91475622801), PL800 (91475622900), PL1000 (91475623000), RK850 (91475623100), RK1000 (91475623200), RK65 (91475623300), RKI1000 (91475650000), RKI1200 (91475650600), RKI1200 (91475650601), RKI1200 (91475650602), RKI1000AL (91475650700), RKI1000AL (91475650701), RKI1000AL (91475650702), RKI1000 (91475651500), CLARA1048 (91475652400), CLARA1048 (91475652401), CLARA1248 (91475652500), CLARA1248 (91475652501), CLARA1048 (91475654000), CLARA1048 (91475654001), CLARA1048 (91475654002), CLARA1248 (91475654100), CLARA1248 (91475654101), CLARA1248 (91475654102), RKI1200 (91475655300), RKI1200 (91475655301), RKI1000AL (91475655400), RKI1000AL (91475655401), RK650A (91475670000), RK850A (91475670100), RK1000A (91475670200), PL84E (91475670300), PL84E (91475670301), PL104E (91475670400), PL104E (91475670401), EWS845 (91475670500), EWS845 (91475670501), RL40A (91478021300), RL50A (91478021400), RL60A (91478021500), RL60A (91478023300), LB45 (91478023400), LB46 (91478023500), L516S (91478023600), L516S (91478023601), LB48 (91478023700), LB48 (91478023701), RL850 (91478023800), RL850 (91478023801), RL50A (91478024000), L512S (91478024100), RL650 (91478024200), P660 (91478024300), P660 (91478024301), P6 (91478024600), P5 (91478025800), P6 (91478025900), RL850 (91478026400), RL60A (91478026600), LB46 (91478027400), LB48 (91478027500), RE313E (91478071700), RE7 (91478072600), RE313E (91478073600), RE313E (91478073601), R70A (91478076700), R80A (91478076800), R100A (91478076900), R100A (91478076901), R80A (91478080000), R100A (91478080100), P80E (91478091200), P100E (91478091300), P65E (91478092400), P80E (91478092500), P100E (91478092600), RL50 (91478920300), RL60 (91478920400), RL65 (91478920500), LF5 (91478920600), LF6 (91478920700), T16SP (91478920800), T20SP (91478920900), T20SP (91478923700), RL65 (91478923800), RE65 (91479116000), RE80 (91479116100), RE100 (91479116200), RE120 (91479116300), RE316E (91479119200), RQ99E (91479119300), RE160EX (91479119400), RE70 (91479122400), RE70 (91479122401), RE80 (91479122500), RE80 (91479122501), RE90 (91479122600), RE90 (91479122601), RE100 (91479122700), RE100 (91479122701), RE120 (91479122800), RQ99E (91479122900), P8EM (91479123000), RE160EX (91479124300), RE316E (91479124400), R800AXC (91479129500), R800AXC (91479129501), R800AXC (91479140400), R800AXC (91479140401), P86M (91479190600), P106M (91479190700), RL65A (91479201100), LB650 (91479201200), LB850 (91479201300), RL130EX (91479202800), RL130EX (91479203200), P8 (91479203500), P8 (91479203900), P800EM (91479252100), P1000EM (91479252200), P800EM (91479270000), P1000EM (91479270100), P87X (91479272200), P87X (91479273900), PO665B (91483420400), EW647F (91483420500), EW647F (91483420501), EW847F (91483420600), EW847F (91483420601), EW647F (91483420700), EW847F (91483420800), EWF695 (91484110000), EWF895 (91484110100), EWF1096 (91484181500), EWF1096 (91484181501), EWF896 (91484181600), EWF896 (91484181601), R8400TS (91490000400), R8400TS (91490008200), L6461EX (91490311600), L62610 (91490312800)

 

JOHN LEWIS WASHING MACHINE

JLBIWD1400, JLWD1406, JLWM1202, JLWM1405, JLBIWM1401, JLWD1408, JLWM1402, JLWM1603, JLWD1404, JLWM1201, JLWM1403

 

TRICITY BENDIX WASHING MACHINE

AW1000W, AW1260W, AW850W, BIW145W, AW1001W, AW1400W, BIW104W, TBWD1210, AW1200W, AW1401W, BIW105W, WDR1041W, AW1201W, AW1460W, BIW125W, WDR1241W, AW1260S, AW1560W, BIW126W

 

ZANUSSI WASHING MACHINE

F1256W, FJR1454W, FS1255S, WJD1257S, FJD1266W, FLE1016W, FS1255W, WJD1257W, FJD1466S, FLE1116W, FS1355W, WJD1357S, FJD1466W, FLE1216W, FS1455W, WJD1457W, FJD1666W, FLE1416W, FS1555W, WJD1667W, FJDR1266W, FR1250S, FX1165W, ZJ1217, FJDR1466S, FR1250W, FX1265W, ZJ1218, FJDR1466W, FR1450W, FX1365W, ZJD1219, FJDR1666W, FS1055W, FX1465W, ZJD12191, FJR1254W, FS1155W, WD1250W, ZWD1251W, ZWD1252W, ZWD1472S, ZWF1020W, ZWF1221G, ZWD1262S, ZWD1472W, ZWF1021W, ZWF1221S, ZWD1262W, ZWD1480W, ZWF1111W, ZWF1221W, ZWD1270S, ZWD1662W, ZWF1112W, ZWF1227W, ZWD1270W, ZWD1680W, ZWF1210W, ZWF1230W, ZWD1271W, ZWD1681W, ZWF1211W, ZWF1231W, ZWD1272W, ZWD1682W, ZWF1217W, ZWF1237W, ZWD1470W, ZWF1010W, ZWF1218W, ZWF1240W, ZWD1471S, ZWF1011W, ZWF1220S, ZWF1241W, ZWD1471W, ZWF1012W, ZWF1220W, ZWF1311W, ZWF1415W, ZWF1432S, ZWF1521W, ZWF1650W, ZWF1420W, ZWF1432W, ZWF1621S, ZWF1651W, ZWF1421S, ZWF1434W, ZWF1621W, ZWF1840, ZWF1421W, ZWF1437S, ZWF1630W, ZWF1850, ZWF1427W, ZWF1437W, ZWF1631W, ZWV1651S, ZWF1430S, ZWF1440W, ZWF1632W, ZWX1505W, ZWF1430W, ZWF1441W, ZWF1637W, ZWX1506W, ZWF1431S, ZWF1450W, ZWF1640S, ZWX1605W, ZWF1431W, ZWF1451W, ZWF1640W, ZWX1606W

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More Information
Further Description

Possible Reported Fault Codes / Symptoms:

Symptom

What It Means

Confidence

Clothes washed in cold water / no heating

A failed element is the most common cause. The machine completes the cycle but the water remains cold.

High

Longer cycle times

The machine may extend the cycle time in an attempt to reach the required temperature.

High

Poor wash results / detergent not activating

Insufficient water temperature prevents proper detergent activation and cleaning.

High

Element shows visible signs of failure

Blisters, cracks, or breaks in the element coil.

High

Continuity test failure

A simple continuity check will show the element as open circuit if faulty.

High

Earth leakage

Can cause issues, especially on more modern electronically controlled machines.

Medium

 

Alternate Part Number 1325347100, ELE4721, 5031687698216, DST1325347100, D355116
Manufacturer Low Cost Spare Parts
Genuine Part Alternative

   Washing Machine Heating Elements

The water heating element in your washing machine or washer dryer essentially heats the water to the preset temperature, determined either by the selected wash programme or the temperature set if you have a separate control.

To test most heating elements, a simple continuity check is sufficient. If the heater has a circuit and is functioning correctly, it will pass the test. However, it’s important to note that there are exceptions to this rule. For example, earth leakage on a heating element can cause issues, particularly with more modern electronically controlled washing machines and washer dryers.

  Can't Find The Heating Element You Need

Most washing machine heating elements are reasonably easy to identify and order, then replace. However, some heating elements change, so the new one may not look like the old one. This isn’t uncommon, making identification solely on images difficult, if not impossible.

While we strive to make it as simple as possible for you to buy a washing machine heating element by providing you with as much and the most up-to-date information as possible, it’s important to remember that heating elements can change, and we wouldn’t want you to be surprised. Therefore, we strongly advise you to get in touch and ask us before ordering to confirm that a part is suitable. It doesn’t take very long and can save you hassle and potentially money.

Please use our contact page or email us. This allows us to look up the heating element you need and find any low-cost compatible washing machine spares. This way, you can get the best options and prices possible.

  IMAGES AND SIZES ARE FOR INFORMATION ONLY

Component parts may vary in shape and size to the images shown as parts are model-specific and subject to change or alteration at any time without notice. This spare part will only fit the models as described in the listing unless specifically advised otherwise by us.

Also note that some washing machine heating elements and their components can alter depending on the model and serial numbers or product codes so please, take care when ordering and don't rely solely on images as they pretty much all look the same!

Low-cost spare parts Cost-Effective Spare Parts

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Spare Parts.

Cost-compatible spare parts are not generic “one-size-fits-all” items. They fall into several categories, and care must be taken to ensure the replacement is fully appropriate for your appliance.

How Compatible Parts Work

Most cost-compatible parts are the same components originally used by the manufacturer but sourced from a different supplier. Often, the brand on your appliance did not manufacture every part themselves. Clever sourcing allows us to provide the exact same part — at a lower cost — sometimes even using a different manufacturer’s part number.

Exact Manufacturer Match
Alternative Supplier
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Choosing The Right Replacement

Some compatible parts are excellent, offering the same performance as the original. Others are very cheap but may fail quickly. We evaluate parts before listing and provide guidance so you can avoid low-quality replacements.

 

Obsolete or Universal Parts

Some original parts are no longer available, so compatible alternatives are the only option. Universal parts may also be used. We only list replacements we trust to ensure quality and fit, protecting you from poor-performing components.

Get Expert Guidance

Contact our technical team for advice on compatible spare parts. We’ll help you select the correct replacement, saving you money while avoiding mistakes and delays.

Contact Support Team

Cost-Compatible Parts • Quality Verified • Established 1988

NWAR SUPPORT

Spare Parts Help

Identifying technical spares can be a minefield. Our specialist help desk is available via email to cross-reference your model and identify the most cost-effective genuine or alternative options.

Avg. Response Under 60 Minutes
Service Type Expert Verification
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Or use the live chat widget below.

UK'S Professional Appliance Spare Part Network • Established 1988

Logistics & Support

Delivery & Returns Information.

We aim to get your parts to you as fast as possible. We are transparent about lead times, stock availability, and our returns process to ensure a smooth repair.

Stock Availability

Please be aware that we show availability but do not display live stock levels online. Estimates are based on average manufacturer lead times.

Tradesman Warning

Do not arrange a tradesman until your goods have arrived and been checked. We do not cover tradesman costs due to transit delays or suitability issues.

Understanding Lead Times

1 to ** Days

Normally a UK stock item. Dispatched same or next working day. Some items may take longer depending on specific warehouse location.

3 to ** Days

Usually a UK/EU stocked item but with a longer lead time. Contact us before ordering for specific clarification if the repair is urgent.

* to ** Days

Factory or Custom order items. These are ordered specifically for you and cannot ordinarily be returned. Please allow the full time indicated.

Order Transit

Orders placed before 3:00 PM (Mon-Fri) for in-stock items are typically dispatched same-day.

We use Royal Mail, DPD, and Evri. Tracking information is emailed upon dispatch. Delivery times to rural or offshore areas will vary.

Heavy/Oversized Items

Items such as dishracks, tubs, and glass cooktops may incur additional fees due to weight and specialised packaging requirements. We will contact you if additional shipping is required.

Returns Policy

Damages

Report transit damage within 24 hours. Include a photo of the damage and the packaging to speed up the claim process.

Cancellations

You have 14 days after delivery to cancel. This must be done via email or support ticket (not phone/chat).

Exclusions

We cannot accept returns for items that have been fitted for fault-finding, used, or custom-ordered.

How to Return an Item

1

Contact us with your order number and reason for return.

2

Wait for instructions and the correct returns address (this varies by item).

3

Package carefully. Do not deface original packaging. Use tracked post.

Have questions about your delivery or a potential return?

Contact Support Team

98% of orders delivered on time • Expert Resolution • Established 1988

Thousands of Parts in Stock

Ready for quick dispatch and delivery. Our advisors can also help you identify spare parts faster and save you time.

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