Dishwasher Upper Spray Arm
Replacement dishwasher upper spray arm – compatible with Smeg models as shown unless advised otherwise
Description
Restore spotless results on the top rack of your Smeg dishwasher with this genuine upper spray arm.
As an original Smeg component, it matches the arm fitted at the factory, with the same length, nozzle positioning, and mounting clip design. The arm rotates during the wash cycle, directing pressurised water through its nozzles onto the dishes in the upper basket. Manufactured from durable, food-safe polypropylene plastic reinforced with 15% talc filler, it is designed to withstand the heat and detergent of daily dishwasher use without cracking or warping. A genuine arm ensures the correct spray pattern and water distribution, so glasses, cups, and bowls come out consistently clean.
This upper spray arm is only known to fit the Smeg models shown or as advised, and it will not fit any others because, even if it looks the same, it probably won't. Several may look alike but not be compatible; please take time to confirm this is correct before ordering. If you are unsure, please don't hesitate to contact us and ask for assistance.
Upper spray arms commonly fail through clogged nozzles, cracked or split seams, or a broken mounting clip that prevents the arm from rotating. When the arm cannot spin freely, water is not distributed evenly, leaving food residue and mineral deposits on the top rack. In some cases, a cracked arm sprays water towards the door, causing leaks around the seal. This genuine replacement matches the original part's specifications and performance, restoring proper water coverage and cleaning results.
Technical Notes
Specifications: Genuine Smeg dishwasher upper spray arm. Material: food-safe polypropylene plastic reinforced with 15% talc filler (grey). Dimensions: approximately 455 mm (L) x 58 mm (W) x 27 mm (H). Weight: approximately 70 g. Supplied with mounting clip. Product code: 694570055.
Safety note: Always disconnect the appliance from the mains supply and turn off the water inlet before beginning any work. Allow the dishwasher to cool and drain any residual water before removing the spray arm. Wear gloves when handling the old arm, as detergent residue and sharp edges may cause irritation.
Fitment guidance: This spray arm fits only the Smeg dishwasher models listed in the compatibility matrix below. Model numbers can be found on the rating plate on the inner edge of the door or on the rear panel of the appliance.
SMEG DISHWASHER
2900016, 2941000, 2960000, 2970906ADG3500-1, ADG3540, ADG3550, ADG3800, ADG4500, ADG4800, ADG50205, ADG5500-1, ADG6500IN, ADGR3700, ADW659FI2, ADW759FI, ADX550, AFI8591ZT-E01, ANGDIFR60, APKI1300, BDW-FI712, BDW-FI7120, BDW4610X, BF72, BFID469X, BIS2044PFXX, BIS2639EWW, BIS2639EXS, BIS2644CWW, BNBDW-FI7120, BOLF147/B, BOLF147/S, BOLT136/E, BOLT156/E, BSID4610X, BVW962, BWHM010W, CADW-60FC-01, COBIDI60, COFRDI60, COFRDI60EC, CSE66I3, CSE68X3, CSE68X7, DB0614E0-016DD612, DD612S, DD612SC, DD612WC, DF319W, DF61, DF612AEW, DF612B, DF612S, DF612SDX, DF612SE, DF612SVE, DF612W, DF613PBL, DF613PW, DF613PX, DF614APXDF614PTX, DF614S, DF614SF, DF614WE, DF6FABBL, DF6FABCR, DF6FABRD, DFC612S9, DFD6132W-1, DFD6132X-2, DFD6133BL, DFD6133WH, DFD6133WH-2, DFD6133X, DFD613W, DFI614E0-016DFI614E0/005, DFS614E0-016DI112-9, DI521, DI61, DI612, DI612A, DI612C, DI612CA9, DI612CAH, DI612DA9, DI612E, DI613AE, DI613ATP, DI613P, DI613PMAXDI613PNHDI614, DI614H, DI614PSSDI6FABBL, DI6FABCR, DI6FABRD, DI6FABWH, DI6MAX, DI6MAX-1DIC613, DISD13, DVH1323J, DVH1323JC, DVH1323JL, DVH1323X, DVH1323XC, DW-126, DW-221C, DW-221S, DW-24SS, DW-321C, DW-321S, DW-326, DW-331, DW-332, DW-351, DW-352, DW-6060-FI1, DW54SSA, DW60BK, DW60OA, DW60ST, DW60ST3A, DW60XS, DW614ST3A, DW659FI2, DW660FI1, DW660S1, DW660SK, DW660ST, DW680FI, DW6QSSA, DW755S, DW759FI, DW759S, DW760FI, DW780FI, DW786FI, DW786S, DW7QSWSA, DW7QSXSA, DW859FI, DW859FI2, DW859FICE1, DW859FICNDW859FISA, DW860FI, DW860FI2, DW860FT1, DW860S, DW860S2, DW880FI, DW880FI2, DW880FIM1DW882FI, DW886FI, DW886FI1, DW886FI2, DW886FIIL, DW88SG, DW8QSDXSA, DW955L1, DW955S, DW955SCNDW955SSA, DW959S, DW959S2, DW999BI, DW99SG, DW9QSDXSA, DWA314SD1, DWA6214S, DWA6214W, DWA6214X, DWA6314B, DWA6314W, DWA6314X, DWA6315W, DWA6315X, DWA6315X1, DWA6D15X, DWAFI152T, DWAFI315PO, DWAFI315T, DWAFI6214, DWAFI6314, DWAFI6315T, DWAFI6315T2, DWAFI6D15PO, DWAFI6D15T, DWAI152XT, DWAI314X, DWAI315XT, DWAI6214X, DWAI6314X, DWAI6315XT, DWAI6315XT2, DWAI6D15XT, DWAU157XT, DWAU314X1, DWAU315X1, DWAU315XT, DWAU6214X, DWAU6314X, DWAU6315X, DWAU6315XT, DWAU6D15XT, DWD1E, DWD1SSE, DWD1SSE-1, DWD612CSS, DWD612CWH, DWD612SS, DWD61BL1, DWD61BR1, DWD61SS1, DWD61WH1, DWD63BLE, DWD63SSE, DWD63WHE, DWD64SSE, DWF1-2, DWF1.1, DWF612BL, DWF612SS, DWF612WH, DWF614SS, DWF614WH, DWF62WH.1, DWF64SSE, DWF66SS, DWF66WH, DWFDW612HL3A-1, DWFDWS55MS-1, DWHM00W, DWHM40W, DWI612, DWI612C, DWI614, DWI64.1, DWI67.1, DWI7QSA, DWI9QDLSA, DWL70SFICN, DWL70SFIIL, DWTPC10FI, DWTPC10SS, DWTPC5SS, DWXL70SFIL, DX610S, DX610S, DX630S, DX630S-, ECBDW-FI714, ECBDW-FI71450Z, ECBDW-SI714, ECBDW-SI71410, ECFSDW-71210S, ECFSDW-71210W, ECFSDW-7125S, ECFSDW-7125SX, ECFSDW-7125W, ELB2111, ELB2112, ELB3001, ELB3131, ELB4141, ELB4142, ELBA2030SS, ELBA2030WW, EXP833ERT, F-501IX, F45078I-M, F502IX, F502X, F6DW24FI1F6DW24SS1F6PDW24SS1, F89078VIM, F89078VIS, F89088VI-M, F89088VI-S, FAPBDW-SI714, FDW612EHL5PEGY, FDW612EHLA-1, FDW613D9P, FDW613DTSA-1FDW614DTS3BA-1, FDW8209, FDW8210, FDW82102, FDW8292FDW8293, FDW9093FDWS10513A+XS-1, FDWS55MS, FDWS55MS-1, FDWS55MS-1EGY, FSDW-71210S, FSDW-71210SX, FSDW-71215S, FSDW-71215W, GA755001, GALAXY600, GAVI7559XL, GD-LVS337SX, GD-LVS375SXGD-STX3CL, GDV630X-, GDV640XL, GDV670X-GI61124W, GI61124X, GI61224W, GI61224W-, GI61224X, GI62224X, GI62224X-, GI62324W, GI62324X, GI62324X-, GI62324XSA-, GI63220E, GI63324X-, GI64224AA, GI64224AX, GI64224AX-, GI64324W, GI64324W-, GI64324X, GI64424X, GI64424XV, GI64424XV-, GI65420E, GI65520E, GMI50102IN, GMI5554, GMI5554/1, GMI61102IN, GMX50102, GMX5010SD, GMX50205, GMX51405, GMX5500, GMX5552, GMX5555, GMX5997, GMX5997/1, GMX5998, GMX61102, GMXI5010SD, GOI1300, GS60-3CN, GS62-2CN, GS62224W-, GS62224WSA-, GS63324X-, GS63324X-1, GS63324XSA-, GS65-2VI, GS65-3VI, GS65.1VI, GS8260CN, GS8260VI, GS8660CN, GS8660VI, GSB6053E, GSB6080E, GSB6080XL, GSGP20-5E, GSI5599/1, GSI5599/1GSW, GSI5599/1GWS, GSI5599GIX, GSI6310XL, GSI6311XL, GSI632E, GSI634E, GSI682AL, GSI682ALS, GSI682B-3, GSI682B-4, GSI682E-3, GSI682E-4, GSI682ES3, GSI682S-3, GSI682S-4, GSI682W-3, GSI682W-4, GSI8673E, GSI8674E, GSV6053E, GSV6100E, GSV6100XL, GSV6320XL, GSV6321XL, GSV642, GSV644, GSX5597/1G, GSX5597G, GSX5999G, GU61224W-, GU61224X-, GV61124, GV61124-, GV61124SA-, GV61224, GV61224-, GV62224, GV62224-, GV62324X, GV62324X-, GV63320, GV63324CN, GV63324X, GV63324X-, GV63324XHK-, GV63324XV, GV63324XV-, GV63325XV-GV63424, GV63424XV, GV63424XV, GV63424XV-, GV64324XV, GV64325XV-GV65324XV-, GV65420, GV65421, GVI682-3, GVI682-4, GVI7683, GVI8683, GVI8684, GVI8684-1, GVI9684, GVW595ONY-P01, HGVI682-3, HGVI682-4, IEDW60FI, IGS6908-0GE, IGS6908-1GE, IGVS6504.3, IGVS6508.2, IGVS6508.3, IGVS6608.2, IGVS6608.3, KDSXS82131, KDW1260S, KDW24, KDW24-OV, KDW24-XX, KDW60A14, KDW62A14KDW63S14KDWI1260, KGI63AL, KGI63E, KGI63S, KGI63W, KGV63, KLVS32X, KLVS51NE, KLVS52X, KSI680AL, KSI680E-3, KSI680S-3, KSI680W-3, KST6820L, KSV680-2, KSV680-3, LFA-086XL, LFA-086XLIT, LFDS3XL60HZ, LP790, LP790T, LP8790T1, LPES3XL60HZ, LS13B-3, LS13B-4, LS13N-3, LS13N-4, LS13X-3, LS13X-4, LS19-1, LS19-2, LS19.1, LS21XS.1, LS6002X-1, LS6002X.1, LS6148BH9, LSA12XD9, LSA6045X, LSA6047B, LSA6047G, LSA6047X, LSA6049B, LSA6049BD, LSA6049X, LSA6050B, LSA6051B, LSA613SSA, LSA613WSA, LSA6345XSA, LSA647B, LSA647X, LSA649B, LSA649X, LSA650B, LSA651B, LSA651BD, LSA653B, LSA653PE, LSA657BE, LSAP8648X, LSAP8650XLSE3000TA, LSE3004TA, LSE4000TA, LSE4004TA, LSE5204XA, LSE5304XA, LSE5504XA, LSFI60-FMLSG62S, LSG63X, LSIS60-FM, LSP222BIT, LSP222NIT, LSP222XIT, LSP328X, LSP4323XDE, LSP4325XDE, LSP433XIT, LSP653N, LSP653N1, LSP653X, LSP653X1, LST6053, LTES3XL60HZ, LV612BLE, LV612SVE, LV612WE, LVF32G, LVF33G, LVF55XA.1, LVF647B9, LVF64XA, LVFABBL, LVFABCR, LVFABLI, LVFABOR, LVFABPB, LVFABPK, LVFABRD, LVFABSV, LVS112BIT, LVS112SIT, LVS1249X9, LVS2122BIN, LVS2122SIN, LVS2122SXES, LVS2124SMXLVS2125BIN, LVS2125SIN, LVS2125SXES, LVS212BAR, LVS212BARK, LVS212SARLVS222BIT, LVS222NIT, LVS222SXIT, LVS2323BIN, LVS309SX, LVS319B-AR, LVS3222BIN, LVS322PXIT, LVS322SIT, LVS322XIT, LVS32SIEX, LVS374B, LVS374X, LVS4132BARK, LVS4132XARLVS4132XARK, LVS4134XARK, LVS4322BIN, LVS4322XIN, LVS432BIT, LVS432NIT, LVS432XIT, LVS4334BIN, LVS4334XIN, LVS4339XUELVS433PXIT, LVS43STXIN, LVS532XIN, LVS533XINLVS649N, LVS649N1, LVS649X, LVS649X1, LVS653N, LVS653N1, LVS653X, LVS653X1, LVS655EG, LVS655N, LVS655N1, LVS655X, LVS655X1, LVS949X1, LVS953X1, LVTI14-78, MDW12S, MFD10W-1, MSH532PANBDW-FI714, PANBDW-SI714, PANFSDW-7125S, PANFSDW-7125W, PGVS6101, PL1145NE, PL1145X, PL144X, PL145EB, PL145NE, PL145X, PL19-2, PL19-3, PL19.1, PL19X-2, PL19X-3, PL19X.1, PL2123NIN, PL2123XIN, PL212XAR, PL2212GTW, PL3326TXPL4123XIN, PL4323XDE, PL4325XIN, PL5222B, PL5222N, PL5222X, PL5335N, PL5335X, PL614WH, PL614WH-1, PL614X, PL614X-1, PL6248XD9, PL663WH, PL663X, PL663X-1, PL672EB, PL672X, PL673WH, PL673X, PL7233TX, PL732GDKPL823X, PL8605X, PL8605X7, PL8605X8, PL8605XT7, PL8605XTD, PL961DEB2, PL985EB, PL985NE, PL985X, PLA6045B, PLA6045N, PLA6045X, PLA6047B, PLA6047N, PLA6047X, PLA6049XD, PLA6051B, PLA6051N, PLA6051X, PLA647B, PLA647N, PLA647X, PLA649B, PLA649N, PLA649X, PLA651B, PLA651BD, PLA651N, PLA651ND, PLA651X, PLA651XD, PLA6539X, PLA653B, PLA653N, PLA653X, PLA68XU, PLA8645X, PLA8743X, PLA8743X7, PLA8743XU, PLB653BD, PLB653ND, PLB653XD, PLB964B, PLB964N, PLB964X, PLB966B, PLB966N, PLB966X, SA5562, SA5563WH, SA614W, SA614X, SA614X-1, SA663WH, SA663WH-1, SA663X, SA663X-1, SA672EB, SA672NE, SA672X, SA673BK, SA673WH, SA673X, SA682X, SA682X.1, SA683X, SA823X, SA8600X, SA8605BI, SA8605X, SA8605X7, SA8605X8, SA8605XT7, SA8605XT8, SA8605XTD, SCBDW-FI7120, SCFSDW-71210SX, SCFSDW-71210W, SCFSDWLA-7133SX, SM7700FI, SNZ614X, SNZ642IS1, SNZ642IS2, SNZ642IS3, SNZ642S-1, SNZ642S-2, SNZ642S-3, SNZ642W-1, SNZ642W-2, SNZ642W-3, SNZ653S, SNZ672X, SNZ693IS, SNZ693S, SNZ693S7, ST112-9, ST1123S, ST1124S, ST113S-9, ST1144S, ST1145, ST1145S, ST1146, ST114S-9, ST119-9, ST144, ST145, ST212-9, ST214-9, ST215-9, ST22123, ST2FABBL, ST2FABBLK, ST2FABCR, ST2FABCRK, ST2FABPK, ST2FABPKK, ST2FABRD, ST2FABRDK, ST2FABWH, ST3326L, ST3328LST332PFT, ST3337L, ST3339LST421-IL, ST5121, ST512AR, ST512LAR, ST521-AR, ST5221UE, ST5222, ST5223UE, ST5233, ST5241ST5241A, ST5242LST5324L, ST532CC, ST5332UEST5335L, ST5343L, ST562NL, ST6049NL, ST612, ST612-1, ST615, ST615-1, ST617, ST617-1, ST647SA-1, ST647TW, ST649, ST663, ST663-1, ST692, ST692.1, ST693, ST693-1, ST732GDKST733LST733TL-2, ST8246UST8605, ST8605-1, ST863S, ST8646U, ST8646XU, ST8647, ST8647-3, ST8649U, ST864S, ST865, ST8650ST8650XST865S, ST867, ST867-2, ST867-3, ST868, ST868TLST868TL-2, ST93P, ST994-1, ST994.1, ST994A, ST995-1, ST996, ST996-1, ST997, ST997-1, ST997-2, STA14X, STA6045, STA6047, STA6049D, STA6051, STA613-9, STA6147-9, STA6245-9, STA6246-9, STA6248D9, STA6249-9, STA6442LF, STA6443-3, STA6443F, STA6444LFS, TA6445FSTA6449, STA647, STA649, STA653, STA6539L3, STA653D, STA7233L, STA7234LFRSTA8614X, STA8614X7, STA8614XU, STA8639L, STA8639L3STA8643, STA8643-3, STA8645, STA8647, STA8648, STA8743, STA8743PQ, STA8743U, STA8745, STB964, STB966, STD720, STD720-1, STE521STE531, STE8239LSTE8242L, STE8244L, STE8639L, STE8642L, STE8644L, STEELST1060FI, STFABUBL, STFABUBL-1STFABUCR, STFABUCR-1STFABUPB, STFABUPB-1, STFABURD, STFABURD-1STFABUWHSTL22124, STL2323DE, STL26123, STL46324DE, STL6211FR, STL62124FR, STL62324LDE, STL62324LFR, STL62325LFR, STL62327LSTL62335L, STL6233LTW, STL66322L, STL66322LIN, STL66324L, STL66335LDE, STL66336LDE, STL66337L, STL66337LDE, STL66338LDE, STL66339LDE, STL7221L, STL7224L, STL7231L, STL7233L, STL7235L, STL7235LL, STL7621L, STL7633L STL7633LFR, STL825A-2, STL825B-2, STL865A, STL865A-1, STL867A, STLA825A-2, STLA825B-2, STLA865A, STLA865A-1, STLA868A, STM8249P, STM8649P, STM8649X, STMW10-9, STMW24A, STMW26-9, STP522, STP523, STP533L, STPE8645S, STU8249, STU8642, STU8647, STU8647X, STU8649, STU8649X, STX1-3, STX1-4, STX1.2, STX13OL, STX1C, STX2-2, STX2-3, STX2.1, STX20-2, STX20.1, STX2DK, STX2K, STX2L, STX2LA, STX2P, STX2SA, STX3K, STX3K7, STX6L, STX6S, SV680-3, TDW1260S1, TDW1260W1, TDW12S1, TDW12W1, TDW60-2SK, TDW80FI, TDW80FIV1, TPLA6448XB, TPLA6448XS, TR130DWS17, UKSTX1, UKSTX1-1, UKSTX2, UKSTX2-1, UPO60D, VIS-1, WP3700LP, WP3900LP, WT112-9, WT114-9, WT144
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| Further Description |
Common Faults & SymptomsThe following symptoms are commonly reported when this part begins to fail. Use this as a diagnostic guide before ordering a replacement — if more than one of these is present, the part is the likely culprit. 1
Dishes on the Top Rack Not Cleaning Properly
The most common symptom of a failing upper spray arm. Glasses, cups and bowls on the top rack come out with food residue, spots or a greasy film, while the lower rack cleans normally. This happens when the arm cannot rotate freely or its nozzles are clogged, so water is not distributed evenly across the upper basket.
2
Spray Arm Not Rotating During the Cycle
If you open the dishwasher mid-cycle and the upper arm is always in the same position, it is not rotating. This can be caused by a broken mounting clip, a cracked arm, or debris blocking the bearing. A stationary arm leaves large areas of the upper basket unwashed.
3
Water Leaking From the Door
A cracked or split upper spray arm can spray water directly at the door seal, causing leaks around the door during the wash cycle. This is often mistaken for a faulty door seal, so inspect the spray arm for damage before ordering a replacement gasket.
4
Visible Cracks or Split Seams on the Arm
Remove the spray arm and inspect it in good light. Look for cracks along the body of the arm, split seams, warping, or a broken mounting clip. A cracked arm may still rotate but will spray water unevenly. A broken clip will prevent the arm from staying attached to the upper basket.
5
Rattling or Knocking Noise During the Wash
A damaged or loose spray arm can knock against the upper basket or the dishwasher door as it turns. This produces a rattling or scraping sound that is often most noticeable during the wash and rinse stages. Prolonged contact can damage the arm further and may scratch the door interior.
6
White Residue or Limescale Deposits on Dishes
Mineral buildup in the spray arm nozzles reduces water flow and causes white spots or a chalky film to be left on dishes after the cycle. While this can sometimes be resolved by descaling the arm, persistent deposits indicate that the nozzles are permanently blocked and the arm should be replaced.
7
Only One Spray Arm Rotating
If the lower spray arm rotates but the upper one does not, the water distributor may be stuck in one position, or the upper arm may be blocked. Check the upper arm for obstructions and confirm it turns freely by hand before assuming a more serious fault.
Fitment GuidanceThis upper spray arm is compatible only with the Smeg dishwasher models listed in the compatibility matrix above. Even if an arm looks visually similar, the length, nozzle positioning and mounting clip design can differ between models, so a part that appears to fit may not rotate correctly or may not sit securely.
Diagnostic TipsBefore concluding that the spray arm has failed, carry out these checks to rule out other causes. Most require only a visual inspection.
Installation GuideThese steps describe the general procedure for replacing a dishwasher upper spray arm. The exact sequence varies between models, so always consult the appliance manual where available.
Before Ordering, Check These First
Disclaimer: The fault codes and symptoms listed above are intended as a general guide to assist with diagnosis. They cannot be taken as a definitive diagnosis of any particular problem, and other components may produce similar symptoms. Always confirm the fault with proper testing before ordering parts. |
|---|---|
| Alternate Part Number | 694570054, 5031680345742, ARM001 |
| EAN Number | 5053429062574 |
| Manufacturer | Smeg Spare Parts |
| Genuine Part | Yes |
Dishwasher
Spray Arms
Spray arms spin to distribute water evenly inside your dishwasher. They are usually fitted with a nut or clip, mounted on a support or feed tube, and driven by the water from the pump. Proper rotation is crucial for effective cleaning.
Finding Dishwasher Spray Arms
The dishwasher model number is essential when ordering replacement spray arms. Images alone can be misleading, as parts may change over time. Always check before purchasing if you’re unsure.
Contact us via live chat or email if you need assistance. We can verify the correct spray arm for your dishwasher and save you the hassle of returning incorrect parts.
Many common faults, such as blockages or wear, can affect spray arm performance. Cleaning them thoroughly may solve issues without the need for replacement.
Need Help Finding the Right Spray Arm?
Provide your dishwasher make, model, and serial number. We’ll confirm the correct spray arm and offer compatible options, so your dishwasher works like new.
Contact Support TeamIMAGES AND SIZES ARE FOR INFORMATION ONLY
Component parts may vary in shape and size from the images shown. Parts are model-specific and may change at any time. Only order parts that match your model and serial number.
Spray arms and their components can vary depending on the model and position. Always ensure compatibility to avoid poor performance or incorrect installation.
Experts In
Smeg Spare Parts.
Smeg appliances are design icons, but their internal components are often shared with other brands. We use this overlap to save you money.
The Alternative Part Advantage
Smeg parts are frequently used across multiple brands. We identify when an "alternative" part is actually the exact same component from the same factory, just without the Smeg-branded packaging. This allows us to offer some of the lowest prices in the UK.
Fast Dispatch
Most common Smeg spares are stocked in the UK and ready for quick dispatch.
Specialist factory orders typically arrive within 7-10 working days, but some may take longer as advised.
Smeg Identification Requirements
Increasingly, Smeg requires the Service Index and Serial Number to determine the exact component revision. We cannot guarantee accuracy without these.
Understanding Smeg "Compatible" Spares
While some "pattern" parts are sometimes low-cost knock-offs, many of our compatible Smeg spares are Equivalent Replacements. That is to say, the same part only in different packaging.
Often, these are the original parts sourced directly from the component manufacturer (like Plaset, Askoll, or EGO) without the Smeg branding on the box.
Let Us Guide You
Trying to fathom which alternative is safe can be a challenge. We will always be honest with you: if a compatible part is high quality, we'll offer you both the original and the saving. If it's junk, we won't sell it.
Save on Smeg Spares
Contact us with your model details. We can usually supply Smeg parts cheaper than most UK suppliers by leveraging our cross-brand technical knowledge.
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Delivery & Returns Information.
We aim to get your parts to you as fast as possible. We are transparent about lead times, stock availability, and our returns process to ensure a smooth repair.
Stock Availability
Please be aware that we show availability but do not display live stock levels online. Estimates are based on average manufacturer lead times.
Tradesman Warning
Do not arrange a tradesman until your goods have arrived and been checked. We do not cover tradesman costs due to transit delays or suitability issues.
Understanding Lead Times
Normally a UK stock item. Dispatched same or next working day. Some items may take longer depending on specific warehouse location.
Usually a UK/EU stocked item but with a longer lead time. Contact us before ordering for specific clarification if the repair is urgent.
Factory or Custom order items. These are ordered specifically for you and cannot ordinarily be returned. Please allow the full time indicated.
Order Transit
Orders placed before 3:00 PM (Mon-Fri) for in-stock items are typically dispatched same-day.
We use Royal Mail, DPD, and Evri. Tracking information is emailed upon dispatch. Delivery times to rural or offshore areas will vary.
Heavy/Oversized Items
Items such as dishracks, tubs, and glass cooktops may incur additional fees due to weight and specialised packaging requirements. We will contact you if additional shipping is required.
Returns Policy
Damages
Report transit damage within 24 hours. Include a photo of the damage and the packaging to speed up the claim process.
Cancellations
You have 14 days after delivery to cancel. This must be done via email or support ticket (not phone/chat).
Exclusions
We cannot accept returns for items that have been fitted for fault-finding, used, or custom-ordered.
How to Return an Item
Contact us with your order number and reason for return.
Wait for instructions and the correct returns address (this varies by item).
Package carefully. Do not deface original packaging. Use tracked post.
Have questions about your delivery or a potential return?
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